HandlinkTerms of Service
Last updated: 23 July 2026
Handlink is a product of Citadene Technologies (Pty) Ltd (Registration No. 2025/296372/07), South Africa.
This is a starting template, not legal advice. Have it reviewed by a lawyer before relying on it, especially given Handlink operates worldwide across different legal jurisdictions.
What Handlink is
Handlink is a marketplace that connects customers with independent businesses and freelancers who list services and take bookings. Handlink is not the business providing the service — each listing is run by its own independent business or freelancer, responsible for the quality, legality, and delivery of what they offer.
Payments and fees
Customers pay through PayFast at the time of booking. Handlink deducts a commission from each booking (shown to the business as their platform fee); the business receives the remainder, either automatically or directly, depending on their payment setup. Any deposit collected up-front is the full amount Handlink processes — any remaining balance is agreed and settled directly between the customer and the business.
Cancellations and refunds
Cancellation and refund terms are set by each business, not by Handlink. Handlink provides the tools for a business to cancel a booking and mark a payment as refunded, but does not itself guarantee, process, or arbitrate refunds between a customer and a business.
Identity verification
Identity verification is optional and reviewed by hand. A verified badge means Handlink reviewed a submitted photo ID and selfie and approved the match — it is not a guarantee of the quality, licensing, or insurance of any business's work.
Acceptable use
Don't use Handlink to list anything illegal, to misrepresent who you are, or to attempt to take payment or contact details outside the platform in a way that avoids Handlink's commission before a booking is confirmed. Accounts found doing this may be suspended.
Limitation of liability
Handlink is provided "as is." To the fullest extent permitted by law, Handlink is not liable for the acts, omissions, or quality of work of any business or freelancer listed on the platform, or for any dispute between a customer and a business.
Changes to these terms
We may update these terms as Handlink evolves. Continued use of the site after a change means you accept the updated terms.